Finalist: Claire Arora

VP
Head of Customer Success Green Street

Claire Arora is a vice president at Green Street where she leads the global Customer Success team. Her previous experience on Green Street’s Market Analytics team lends well to her role as head of Customer Success, where she meets regularly with clients to educate them on the intricacies of the company’s product and how investors can make better capital allocation decisions in both public and private markets. Under Arora’s leadership, the newly formed Customer Success team of 12 individuals located across the U.S. and Europe has led over 4,500 client trainings and handled more than 13,000 user inquiries. The Customer Success team’s client satisfaction score is 4.95 out of 5, which equates to a 99% satisfaction score, signaling the clear and unique value Customer Success brings to Green Street’s clients.